SCORM Compliant Package-AUMGCA001 Provide customer service SIR aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCLDG3001 Licence to perform dogging CUAWHS312 Apply work health and safety practices RIIWHS204E Work safely at heights CPCCWHS2001 Apply WHS requirements

Core units SITHIND008 Work effectively in hospitality service SITXCCS015 Enhance customer service experiences SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXHRM007 Coach others in job skills SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHFAB021 Provide responsible service of alcohol SITHFAB022 Clean and tidy bar areas SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industry BSBTWK501 Lead diversity and inclusion BSBSUS411 Implement and monitor environmentally sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBPMG630 Enable program execution BSBPMG634 Facilitate stakeholder engagement BSBPMG635 Implement program governance BSBPMG636 Manage benefits Elective units BSBCRT611 Apply critical thinking for complex problem solving BSBINS601 Manage knowledge and information BSBLDR601 Lead and manage organisational change BSBPEF502 Develop and use emotional intelligence BSBPMG632 Manage program risk BSBSTR601 Manage innovation and continuous improvement BSBSUS601 Lead corporate social responsibility ICTICT602 Develop contracts and manage contracted performance If you require RPL Kits with comprehensive benchmarking

Units of competency BSBESB401 Research and develop business plans BSBESB403 Plan finances for new business ventures BSBESB407 Manage finances for new business ventures BSBESB405 Manage compliance for small businesses If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-AUMGCA001 Provide customer service SIR aggressive or abusive customers SIRXECM002* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.