Learning and Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Graduate Certificate Units of competency MSMPER202 Observe

Units of competency MSMPER202 Observe permit work MSMWHS200 Work safely MSMPER205 Enter confined space MSMPER200 Work in accordance with an issued permit If you require RPL Kits with comprehensive benchmarking

ethics and privacy in an ICT environment ICTICT419 Work effectively in the digital media industry ICTICT515 Verify client business requirements ICTPMG501 Manage ICT projects Elective units ICTPRG527 Apply intermediate object-oriented language skills ICTSAD504 Develop and conduct client acceptance test ICTWEB429 Create a markup language document to specification ICTWEB501 Build a dynmaic website ICTWEB516 Research and apply emerging web technology trends ICTPRG418 Aply intermediate programming skills in another language ICTICT514 Identify and manage the implementation of current industry specfic technologies ICTICT517 Match ICT needs with the strategic direction of the organisation ICTWEB502 Create dynamic web pages ICTWEB503 Create web-based programs ICTWEB505 Develop complex web page layouts If you require RPL Kits with comprehensive benchmarking

The General English program is designed to improve students English language skills for communication in common life situations as well as for travel or business contexts

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP200 Achieve work outcomes MSMSUP210 Process and record information MSMWHS200 Work safely Elective units PMAOPS500 Optimise production systems PMAOPS501 Provide operational expertise to a project team MSMWHS503 Maintain WHS management system MSMWHS510 Manage risk MSL954004 Obtain representative samples in accordance with sampling plan MSMENV472 Implement and monitor environmentally sustainable work practices If you require RPL Kits with comprehensive benchmarking

beams and walls CPCCCA3020 Erect and dismantle jump-form formwork CPCCCA3027 Set up

Learning and Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Graduate Certificate Units of competency MSMPER202 ObserveOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to