Unit Knowledge Guide-AURETU104 Diagnose and repair air conditioning and HVAC components Pre-Order select and induct staff SITXCCS008

select and induct staff SITXCCS008 Develop and manage quality customer service practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

fitness and recreation industry knowledge Elective units SISCAQU002 Perform basic water rescues Group A SISOBWG001 Bushwalk in tracked environments Group A

Core units SIRWSLS004 Optimise customer and territory coverage SIRXCEG003 Build customer relationships and loyalty SIRXCEG005 Maintain business to business relationships SIRXIND001 Work effectively in a service environment SIRXWHS002 Contribute to workplace health and safety Elective units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCOM002 Work effectively in a team SIRXCOM003 Promote team cohesion BSBCUE301 Use multiple information systems If you require RPL Kits with comprehensive benchmarking

Units of competency PSPRAD003 Perform basic radiation measurements PSPRAD011 Work safely with radiation-unsealed source equipment PSPRAD005 Handle and transport radioactive material If you require RPL Kits with comprehensive benchmarking

assess and control safety risks SITXCCS006 Provide service to customers SITXWHS001 Participate in safe work practices SIFCBGM002 Maintain property and structures SIFCBGM001 Provide general grounds care If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-AURETU104 Diagnose and repair air conditioning and HVAC components Pre-Order select and induct staff SITXCCS008Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner