Class Activity Book-BSBPRO301 Recommend products and services Certificate IV Core units SITXCCS015 Enhance customer

Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TLIF0080 Implement and monitor the safety duties of transport activities (Chain of Responsibility) TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises Elective units BSBPRC504 Manage a supply chain BSBWHS521 Ensure a safe workplace for a work area TLIP5008 Manage a transport and logistics business unit

Core units AHCECR309 Conduct an ecological and cultural site inspection prior to works AHCWHS301 Contribute to work health and safety processes Elective units AHCECR301 Maintain native ecosystem areas AHCWRK305 Coordinate work site activities AHCECR307 Read and interpret maps AHCECR310 Implement assisted regeneration works AHCECR311 Implement ecosystem reconstruction works AHCPCM303 Identify plant specimens AHCPCM306 Provide information on plants and their culture AHCPMG301 Control weeds AHCPMG302 Control plant pests

maintain and modify customer premises communications cabling: ACMA Open Rule If you require RPL Kits with comprehensive benchmarking

Units of competency CHCPAS001 Plan for the provision of pastoral and spiritual care CHCPAS002 Provide pastoral and spiritual care CHCMHS001 Work with people with mental health issues CHCCCS016 Respond to client needs If you require RPL Kits with comprehensive benchmarking

Class Activity Book-BSBPRO301 Recommend products and services Certificate IV Core units SITXCCS015 Enhance customerOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the